FAQ
1. Wig & Hair Topper Essentials
What is the difference between a human hair wig and a synthetic wig?
Human hair wigs are made from natural human hair and offer a realistic appearance, an
authentic hair feel, and versatile styling options.
Traditional synthetic wigs are made from synthetic fibers, often have an unnatural shine,
and generally retain their original style even after washing.
What makes a high-quality human hair wig?
A high-quality human hair wig is characterized by carefully selected human hair, precise craftsmanship, and a comfortable, well-fitting cap construction. A natural-looking hairline, realistic scalp appearance, and natural hair movement create a particularly authentic look. Durability and versatile styling options are also important quality features.
What is the difference between European and Asian human hair?
European human hair is much finer and generally softer and lighter than Asian human
hair, which typically has a thicker, coarser texture. European hair is also naturally available in a wide range of shades, including blonde, whereas Asian hair is generally only available in very dark natural shades.
Thanks to its natural movement, European hair is particularly well suited for wigs designed to closely resemble naturally fine European hair.
Both hair types can be of high quality. Besides origin, the most important factors are careful
selection, gentle processing, and an appearance that complements the wearer.
What is the difference between a wig and a hair topper?
A wig covers the entire head and is suitable for both partial and complete hair loss.
A hair topper is designed to provide coverage for thinning hair or sparse areas, particularly at the crown or along the parting. It blends with your existing hair to create additional fullness and a natural overall appearance.
What are the different types of wig construction?
Wigs differ primarily in their cap construction and the way the hair is attached. In hand-tied wigs, individual hairs or small groups of hairs are carefully tied into the cap by hand, while in wefted wigs, the hair is machine-sewn onto narrow strips of material.
Combination constructions incorporate both techniques, while additional silicone elements
integrated into the cap can provide a secure and comfortable fit, particularly for individuals experiencing complete hair loss.
What makes a human hair wig look particularly natural?
A particularly natural appearance results from the combination of high-quality human hair, a realistic scalp appearance, and an almost invisible hairline.
Balanced hair density, the right fit, and a hair color and hairstyle that complement your individual appearance also play an essential role.
The better these features work together, the more seamlessly the wig blends into your
overall appearance.
What makes FOLLEA human hair wigs different from other human hair wigs on the market?
FOLLEA by Daniel Alain combines exceptional hair quality, precise craftsmanship, and innovative cap constructions to create human hair wigs of the highest quality.
Our collections feature carefully selected human hair, gentle processing techniques, and premium materials, resulting in an exceptionally natural appearance and outstanding comfort.
Our wigs are available in a wide range of sizes, from XXS to XXL, ensuring an optimal fit that is essential for both comfort and security.
With meticulous attention to detail and designs tailored to individual needs, we create luxurious hair solutions that not only look and feel natural but also provide a secure fit and a confident wearing experience.
2. Find Your Perfect FOLLEA
What types of hair loss solutions does Daniel Alain offer?
FOLLEA by Daniel Alain offers premium human hair wigs and hair toppers for different types and stages of hair loss.
Our range includes discreet hair toppers for early stages of hair thinning as well as full wigs for advanced or complete hair loss. Our collections differ in hair quality, cap construction, volume, and wearing characteristics.
How do I know which wig or topper is right for me?
The right choice depends on the extent of your hair loss, your natural hair texture, and your personal preferences. Comfort, desired volume, and styling options also play an important role.
Our FOLLEA experts will be happy to help you find the wig or topper that best suits your individual needs during an in-person or online consultation.
Which FOLLEA wig or topper offers the least volume?
All FOLLEA wigs and toppers are designed to provide natural-looking fullness and a balanced overall appearance. However, our collections differ in hair texture, hair density, and cap construction.
For example, the Style Collection is known for its particularly natural volume, while the Chic Collection features a smooth French Top construction without return hairs, allowing for an especially flat appearance at the crown.
We will be happy to help you find the FOLLEA collection that best matches your desired hair volume.
Which FOLLEA product is suitable for thinning hair?
FOLLEA hair toppers are often an ideal solution for thinning hair, as they provide targeted coverage for sparse areas while blending naturally with your existing hair. Depending
on the extent of your hair loss, different base sizes and constructions are available, ranging from Petite and Petite Grande to our larger topper models. This allows you to achieve the desired fullness according to your individual needs.
Which FOLLEA product is suitable for advanced hair loss?
For advanced hair loss, the most important factors are how much natural hair remains and which areas need coverage. Larger FOLLEA toppers, such as Style or Chic, may still be suitable if there is enough natural hair for secure attachment. For more extensive or complete hair loss, a FOLLEA wig offers a
more comprehensive solution.
How do I choose the right size, hair color, and hair length?
FOLLEA offers a wide selection of sizes, hair lengths, and natural-looking shades to ensure that your wig or topper fits comfortably and complements your appearance.
Depending on the collection, our wigs are available in up to seven sizes (XXS to XXL), various hair lengths ranging from 12 cm to 40 cm (05LY-16LY) layered lengths, and a wide selection of fashionable hair colors, some featuring rooted shades and/or lighter or darker highlights and lowlights. We also offer custom-made wigs and special orders to accommodate individual sizing and customization requests.
Our FOLLEA experts will be happy to help you choose the right size, hair length, and color.
What is the difference between FOLLEA Lace Top, Skin Top, and Whisper Top?
These three constructions differ primarily in the design of the crown and parting area.
With a Lace Top, the hair is individually tied into a fine lace mesh, while the FOLLEA Skin Top uses a specialized construction to create a particularly realistic scalp appearance. The innovative FOLLEA Whisper Top combines an almost invisible lace front hairline with an exceptionally flat, natural-looking transition to the crown.
How do I secure my FOLLEA topper or wig discreetly and comfortably?
FOLLEA toppers are generally attached securely to your existing hair using small, hair-friendly clips. Depending on the collection, our wigs feature different attachment options. Special Gripper models, for example, incorporate medical-grade silicone elements that provide a secure fit even without the need for additional attachments.
Choosing the correct size and positioning the product properly are essential for a comfortable and discreet fit.
3. FOLLEA Human Hair Wigs
How do I find my correct wig size?
For an optimal fit, the most important measurements are your head circumference, the distance from your forehead to the nape of your neck, and the measurement from ear to ear over the top of your head.
Depending on the collection, FOLLEA offers up to seven standard sizes, from XXS to XXL, as well as individually custom-made wigs. Our FOLLEA experts will be happy to help you determine the correct size.
Which FOLLEA wig looks the most natural?
All FOLLEA wigs are designed to provide an exceptionally natural appearance through premium human hair, a natural-looking hairline, and balanced hair density.
Depending on the collection, innovative constructions such as Skin Top or Whisper Top create a particularly realistic scalp appearance. Which wig is best suited to you depends on your natural hair texture, personal preferences, and desired hairstyle.
Which FOLLEA wig is suitable for alopecia totalis, alopecia universalis, or complete hair loss?
For complete hair loss, our Gripper Collections are particularly interesting options. Thanks to specially integrated medical-grade silicone elements, Gripper Lite and Gripper Actif can provide a secure fit without the need for adhesive.
Which construction is best suited to you depends on your individual needs.
Which FOLLEA wigs are suitable for chemotherapy patients?
Several FOLLEA collections are suitable for women experiencing treatment-related hair loss. A soft, comfortable cap construction, an optimal fit, and a natural appearance are particularly important.
As the scalp can become especially sensitive during chemotherapy, we recommend a personal consultation to help you choose the most suitable wig.
Which FOLLEA wig is suitable for a sensitive scalp?
For a sensitive scalp, a lightweight, breathable cap construction and an optimal fit are particularly important. Our FOLLEA collections offer different constructions designed to meet individual needs in terms of comfort and security.
A personal fitting will help you find the most comfortable solution for your scalp.
Does FOLLEA offer wigs made with naturally curly hair?
Yes, our Signature Curl Collection is made from high-quality, naturally curly human hair. Unlike hair that has been chemically curled, it retains its natural curl pattern and offers beautiful, lively movement.
The collection is available in various lengths and colours.
Can I wear my FOLLEA wig every day?
Yes, FOLLEA human hair wigs are designed for regular, everyday wear. Premium materials,
carefully developed and comfortable cap constructions, and the right individual
size ensure a comfortable wearing experience. Regular, gentle care helps maintain the beauty and quality of your wig over time.
Can I wear my FOLLEA wig while exercising or swimming?
Yes, many FOLLEA wigs can also be worn during physical activities, provided they fit
securely and comfortably. Our Gripper Collections, in particular, are well suited to an active lifestyle thanks to their specialized attachment systems.
However, we generally advise against swimming while wearing a human hair wig, as chlorine and salt water can damage both the hair and the delicate cap construction.
How often should I wash my FOLLEA wig?
We recommend washing your FOLLEA human hair wig approximately every 7 to 10 wears, depending on how long you wear it and how much it is exposed to everyday wear and environmental factors. If the hair starts to feel heavy, loses its natural movement, or becomes tangled, washing it sooner may be beneficial.
Always use suitable hair care products and follow our Care and Maintenance Guide.
Which hair care products should I use for my FOLLEA wig?
For your FOLLEA human hair wig, we recommend high-quality, professional salon hair care products suitable for natural human hair, preferably with color protection and/or a repair complex.
A shampoo that provides thorough yet gentle cleansing and care, a moisturizing conditioner, and a repairing hair mask used at least every four weeks help maintain the hair's softness and natural shine. Suitable leave-in products can also help preserve softness and shine when needed.
We will be happy to advise you on the right products and how to use them.
Can I blow-dry, straighten, or curl my FOLLEA wig?
Yes, FOLLEA human hair wigs offer versatile styling options and can generally be blow-dried, straightened, or styled with a curling iron.
Always use a suitable heat protectant and keep temperatures as low to medium as possible to protect the hair. Styling your wig on a suitable wig head can be especially convenient.
Can I color or bleach my human hair wig?
As most FOLLEA human hair wigs have already been professionally color-treated, we advise against attempting chemical color changes yourself. Bleaching, in particular, can damage both the hair structure and the delicate hand-tied knots.
If you would like to change the color of your wig, please contact our color experts or your trusted hairstylist to determine whether and to what extent a color adjustment is possible.
How do I care for a naturally curly human hair wig?
Naturally curly human hair requires plenty of moisture and gentle care to maintain its curl pattern.
Detangle your FOLLEA Signature Curl wig while damp using a wide-tooth comb, then gently scrunch the hair to define the curls. Use suitable professional salon hair care products and, if needed, specialized styling products for curly hair to help keep the curls defined for longer without weighing them down. Ideally, allow your wig to air-dry.
Alternatively, if you're short on time, you can use a blow-dryer with a diffuser, although this may add a little extra volume to the hair. Avoid frequent brushing when the hair is dry.
How long does a premium FOLLEA human hair wig last, and how should I store it?
With proper care, a premium FOLLEA human hair wig can last for several years, although its actual lifespan depends on how often it is worn, how it is styled, and how well it is maintained.
Ideally, store your wig on a suitable wig stand or protected in its original packaging (wig box). Avoid direct sunlight, excessive heat, and unnecessary friction.
Can a FOLLEA wig be repaired or restored?
Yes, depending on its condition, FOLLEA wigs can be professionally repaired or restored by the repair department at our own manufacturing facility. Possible services include adding hair through re-knotting, replacing the lace front, or intensive hair restoration treatments.
After examining your wig, our customer service team will be happy to inform you about the available options and estimated costs.
Will other people be able to tell that I'm wearing a wig?
A high-quality, well-fitted human hair wig can look so natural that it is virtually undetectable in everyday life. That is why FOLLEA places particular emphasis on natural-looking hairlines, realistic scalp appearance, balanced hair density, and premium human hair quality. An optimal fit, a hair color and hairstyle that suit you, and proper styling are also essential.
4. FOLLEA Human Hair Toppers
Who is a hair topper best suited for?
A hair topper is particularly suitable for women experiencing thinning hair or sparse areas at the crown or along the parting. It blends with your existing hair to provide targeted fullness, volume, and coverage without the need for a full wig. Sufficient healthy natural hair is required for secure and gentle attachment.
How do I choose the right topper size?
The right topper size depends on the size of the thinning area and how much coverage you would like. FOLLEA offers a variety of base sizes, ranging from Petite (approx. 6.3 × 13.3 cm) and Petite Grande (approx. 8.9 × 15.2 cm) to Trend (approx. 12.7 × 15.2 cm), as well as Style and Chic (approx. 15.2 × 16.5 cm). Larger base sizes are also available for selected models as special orders or custom-made pieces. Our FOLLEA experts will be happy to help you find the right size for a secure and comfortable fit.
What are the differences between FOLLEA toppers?
Our FOLLEA toppers differ primarily in base size, hair quality, hair density, and cap construction. The collections offer a range of solutions, including Petite and Petite Grande for smaller areas of coverage, as well as Style, Trend, and Chic with different constructions and styling options. This allows us to offer a suitable solution depending on the extent of your hair loss and your personal preferences.
How often should I wash my FOLLEA topper?
How often you should wash your FOLLEA topper depends on how frequently you wear it, the styling products you use, and environmental factors. Wash your topper when product buildup occurs or when the hair no longer falls freely and naturally. Always use suitable hair care products and follow our Care and Maintenance Guide.
Which hair care products should I use for my FOLLEA topper?
For your FOLLEA topper, we recommend high-quality, professional salon hair care products suitable for natural human hair, preferably with color protection and/or a repair complex. A shampoo that provides thorough yet gentle cleansing and care, a moisturizing conditioner, and a repairing hair mask used at least every four weeks help maintain the hair's softness and natural shine. Suitable leave-in products can also help preserve softness and shine when needed. When washing, take special care to handle the base and attachment clips gently.
We will be happy to advise you on the right products and how to use them.
Can I blow-dry, straighten, or curl my FOLLEA topper?
Yes, FOLLEA human hair toppers offer versatile styling options and can generally be blow-dried, straightened, or styled with a curling iron. Always use a suitable heat protectant and keep temperatures as low to medium as possible to protect the hair. Styling your topper on a suitable hairpiece stand can be especially convenient.
Can I color or bleach my FOLLEA topper?
As FOLLEA toppers have usually already been professionally color-treated, we advise against attempting chemical color changes yourself. Bleaching, in particular, can damage both the hair structure and the delicate hand-tied knots. If you would like to change the color or match your topper to your natural hair, please contact our color experts or your trusted hairstylist to determine whether and to what extent a color adjustment is possible.
How should I store my FOLLEA topper?
Store your FOLLEA topper in a clean, dry place, ideally on a suitable hairpiece stand or protected in its original packaging. Close the attachment clips and make sure the hair is not bent or unnecessarily compressed. Avoid direct sunlight and excessive heat.
How long does a premium FOLLEA topper last?
With proper care and gentle handling, a premium FOLLEA human hair topper can provide long-lasting enjoyment. Its actual lifespan depends mainly on how often it is worn, how it is styled, and the amount of wear and tear it experiences. Regular, appropriate care and professional restoration, if needed, can help extend its lifespan.
Can a FOLLEA topper be repaired or restored?
Yes, depending on the model and its condition, FOLLEA toppers can be professionally repaired or restored. Possible services include replacing attachment clips, adding hair through re-knotting, or repairing damaged areas of the base. After examining your topper, our customer service team will be happy to inform you about the available options and estimated costs.
5. Consultation & Support
Where can I try on FOLLEA wigs and hair toppers in Germany and Europe?
You can discover and try on our FOLLEA wigs and hair toppers at selected authorized retailers throughout Germany and Europe, as well as by appointment at our FOLLEA Flagship Salon, Feilitzschstraße 1, 80802 Munich, Germany. Use our Store Locator to find an authorized retailer near you, or book an in-person appointment or online consultation directly.
Why is a personal consultation important?
Choosing the right wig or hair topper is a very personal decision, where size and fit, hair quality, comfort, and appearance all play an important role. During an individual consultation, you can explore and compare different collections, hair colors, and cap constructions. Our FOLLEA experts will help you find a solution that makes you feel completely comfortable and confident.
How do I book a personal consultation?
You can conveniently book your personal consultation through our online booking system or by calling +49 (0)89 2324900. Alternatively, you can email us at info@follea.eu. We look forward to welcoming you personally to our FOLLEA Flagship Salon in Munich.
What is the difference between a custom-made wig and a special order?
A custom-made wig or topper is based on an existing FOLLEA collection and adjusted to your individual head measurements.
A special order is also usually based on an existing FOLLEA collection but is ordered in a color or configuration that differs from our regular stock products. The available customization options depend on your individual requirements and the respective collection.
Can my FOLLEA wig be individually customized?
Yes, we strongly recommend having your FOLLEA wig customized to your personal preferences, for example with an individual haircut. Adjustments to the fit are also possible. Depending on the collection, we also offer special orders and custom-made wigs. Our FOLLEA experts will be happy to advise you on the available options.
Who should I contact with questions, complaints, or repair requests?
If you have any questions about your FOLLEA product, or need assistance with a complaint or repair, please contact your authorized FOLLEA retailer or our customer service team. We will carefully review your concern and gladly help you find a suitable solution.
How can I contact customer support?
Our FOLLEA customer service team is available by phone at +49 (0)89 2324900, by email at info@follea.eu, or through our contact form. You can reach us Monday to Thursday from 8:30 a.m. to 5:00 p.m. and Friday from 8:30 a.m. to 4:00 p.m. (Central European Time, CET/CEST), excluding public holidays.
We will be happy to assist you with any questions about our collections, orders, care, and repairs.
6. Payment
What payment methods does FOLLEA accept?
Various payment methods are available when purchasing your FOLLEA wig or topper. The payment options offered depend on whether you purchase directly from FOLLEA at our salon, online, or through an authorized retailer. Please contact FOLLEA customer service for further information about the available payment methods.
Is my payment information secure?
Protecting your personal data and payment information is one of our highest priorities. Online payments are processed through the secure systems of the respective payment service providers. For more information about how we handle your personal data, please refer to our Privacy Policy.
The Trusted Shops Buyer Protection service provides additional security, allowing you to protect your purchase in accordance with the applicable buyer protection terms and conditions.
Does Daniel Alain bill my German statutory health insurance directly?
Yes, upon request, we can handle the entire process with your statutory health insurance provider in Germany. Simply send us your medical prescription. We will prepare a cost estimate, submit it to your health insurance provider together with the prescription and any other required documents, and subsequently handle billing within the scope of the approved benefits.
Will my health insurance cover part of the cost of a human hair wig?
If your hair loss is medically related, your health insurance may cover all or part of the cost of a wig. The amount covered depends on your private or statutory health insurance, medical necessity, and the applicable benefit conditions. We will be happy to assist you with the application process and inform you of any remaining out-of-pocket costs.
7. Shipping & Returns
Can I order a FOLLEA wig or topper online?
Yes, you can conveniently order FOLLEA wigs and hair toppers through our online shop. As choosing the correct size, hair color, and cap construction is particularly important, we recommend a personal consultation, especially before your first purchase. Our FOLLEA team will be happy to assist you with your order.
How long does delivery of a FOLLEA wig or topper take?
Delivery times depend on the availability of your chosen model. Products in stock in Germany can generally be delivered within 2-3 business days, while products from our central warehouse in the US take approximately 1-2 weeks, and factory orders usually take 6–10 weeks, depending on the collection. We will be happy to inform you of the expected delivery time upon request before you place your order.
Can I return or exchange my order?
If you order online as a consumer, you are generally entitled to a statutory 14-day right of withdrawal starting from the date you receive the goods. This right may be legally excluded for products made to individual customer specifications; for other products, alterations such as cutting the lace front may result in a reduction in value. For more information, please refer to our Shipping, Returns and Right of Withdrawal Policy.
What should I do if I notice a defect or quality issue after receiving my wig?
If you notice a defect in your FOLLEA wig or topper after receiving it, please contact the authorized FOLLEA retailer from whom you purchased the hair replacement product or our customer service team. Describe the issue as precisely as possible and include clear photos if available. Your concern will be carefully reviewed, and you will be informed about the possible next steps.
What shipping options does Daniel Alain offer, and how much does shipping cost?
We ship our FOLLEA products with insurance throughout Germany, the EU, and to other countries upon request. Standard shipping currently costs €19 within Germany and €38.00 to EU countries. For deliveries outside the EU, we will be happy to provide you with an individual quote. Further details can be found in our Shipping Policy.
How can I track my order?
Once your order has been shipped, you will generally receive a shipping confirmation with a tracking number. You can use this number to track your delivery directly with the respective shipping carrier. If you have any questions about your shipment, our customer service team will be happy to assist you.
Does Daniel Alain ship internationally?
Yes, we ship FOLLEA products throughout Germany, to other European countries, and worldwide upon request. For deliveries outside the EU, additional import duties, customs fees, and taxes may apply and must be paid by the recipient. We will be happy to inform you about the available shipping options before you place your order.
8. Product Authenticity
How can I verify that my FOLLEA wig or topper is authentic?
Every genuine FOLLEA wig and topper by Daniel Alain has an individual serial number sewn into the cap construction. Our customer service team can use this number to verify the authenticity of your product. If you are unsure, please contact us at info@follea.eu or by phone at +49 (0)89 2324900.
What should I know about counterfeit Daniel Alain products?
As with many luxury products, counterfeit FOLLEA wigs unfortunately exist and can differ significantly from our original products in terms of hair quality, craftsmanship, and durability. Be particularly cautious of unusually low prices or unauthorized online retailers. To ensure authenticity, we recommend purchasing directly from FOLLEA or one of our authorized retailers.
What should I do if I suspect I have purchased a counterfeit Daniel Alain wig?
If you suspect that you have purchased a counterfeit FOLLEA wig, please contact our customer service team at info@follea.eu or +49 (0)89 2324900. If possible, send us photos of the product, its serial number, and information about the seller and purchase. We will be happy to assist you with verification and take further steps if necessary.